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Evelyn Wangari

This is really a valuable post...its really encouraging for champions. Lead by example has been challenge for many.

Marshallk

Remarkable and inspiring post, John. Excited to read and share the full report!

Bill Fotsch

Engagement, Passion, Loyalty... Different labels for the same thing. The key is to empower employees to think and act like owners, driving and participating in the profitable growth of the company, and you will see engagement and profit growth. Industry leaders like Southwest Airlines, Capital One and BHP Billiton, (clients of mine), and hundreds of private companies treat their employees like trusted business partners, enabling them to make more money for their company and themselves. They consistently see both profits and engagement soar. This Forbes article provides more background: http://www.forbes.com/sites/fotschcase/2016/05/31/engage-your-employees-in-making-money/

Chrizbot

At our group, we have worked on some performance tracking and employee community engagements. Gamification was something we looked into but found it wasn't very motivating at all so changed track.

Engagement has been a really hard thing to measure (even imperfectly). It seems like some combination of outcome performance and retention (or estimation of churn/attrition) is one model to use.

I wonder how this differs for passion. How might we balance the differences in personality (say introverts vs. extroverts), interest in communicating externally (blog posts were written), etc. to identify passionate people?

Maybe there isn't a good way to put a number on this and it really requires managers to look at qualitative discussions with their employees.

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