« Tests for Customer Focused Companies | Main | Institutional Innovation »



I just stumbled across this article while doing some research on business models. I have to say I agree wholeheartedly. I grew up consulting to telecom companies in the US in the 90s. I always felt that when they broke up the Bell system they hacked the wrong direction from a competitive standpoint. Creating geographic vertical monopolies didn't really help anyone...OK we got Long Distance competition...where has that gotten us now? How different would it be if they had cut horizontally, separating the layers of network, customer, marketing and product development? I think it would have fostered more competition and more innovation. Instead we had to wait for wireless to threaten the base, thus driving back to larger companies.

The comments to this entry are closed.